Privacy Policy
Last updated: December 14, 2025
At Shoeverse, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
1 Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details (processed securely via third-party gateways; we do not store this data).
- Account Data: Username, password, wishlist, and order history.
- Technical Data: IP address, browser type, device information, and cookies.
2 How We Use Your Information
Your data is used strictly for the following purposes:
- Processing and delivering your orders.
- Sending order confirmations, shipping updates, and invoices.
- Providing customer support and resolving returns/refunds.
- Sending promotional emails (only if you have opted in).
- Detecting and preventing fraud or unauthorized access.
3 Sharing of Information
We do not sell your personal data. We only share information with trusted third parties necessary to operate our business:
- Logistics Partners: To deliver your package (e.g., FedEx, DHL, BlueDart).
- Payment Processors: To securely handle transactions (e.g., Stripe, Razorpay).
- Legal Authorities: If required by law or to protect our rights.
4 Cookies & Tracking
We use cookies to enhance your browsing experience, remember your cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
5 Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. However, no method of transmission over the Internet is 100% secure.
6 Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data (Right to be Forgotten).
- Opt-out of marketing communications at any time.
Have questions about your privacy?
Our Data Protection Officer is here to help.
privacy@shoeverse.com